Definitions of Telework

Telework is an umbrella term for working arrangements that substitute technology for the time and expense of travel.  Some of these alternatives are telework, mobile or virtual office, hoteling, satellite office, and telework center.

Telework/Telecommuting - Telework is a management option that allows an employee to work from home or a State office close to home.  For some agencies the teleworker’s home becomes the duty post on a part time or full time basis.  Teleworkers may be field workers who begin and end the day at home.  All teleworkers eliminate the traditional commute on telework days whether or not they are in travel status during the workday. Telework often gets the employee closer to his/her customers on telework days.

Mobile or Virtual Office - In this option, staff are offered the option of exchanging their main office space for the technology required to work independent of the main office.  Employees typically receive a computer and connectivity to access work files and databases remotely.

Hoteling - An office operation where space is designed for use on a shared, as-needed basis. The workforce literally checks in and out of this office, using and then leaving behind its standard business tools and technologies.  This alternative may be used in connection with telework and mobile/virtual office.  Office space is configured to employee by re-routing telephone and e-mail.  Hoteling offices are typically planned to meet the needs of potential workers at the rate of 4-10 employees to a desk.  Within the hoteling office there may be many different office space designs to meet various needs: a conference room, single cubes and adjoining cubes in various configurations. The cubes have a phone and a PC or a docking station.  File drawers are available in common areas.

Satellite Office - These are typically operated by and for a single agency. Many organizations are finding it makes sense to open satellite offices to reduce commute times for employees and customers which also helps alleviate city traffic and parking congestion problems.  Satellite centers may or may not include hoteling.

Telework Center - These centers are similar to a satellite office, are often operated independently (as a business) and are used by numerous organizations.   A telework center may also be located as a small part of a satellite office.  Telework centers usually have large hoteling functions.